To pick up on last week, how can we make email a little more friendly, while still being professional? This is difficult. The video gives some examples of how to maintain professionalism with email.
Pretty basic, but’s it’s amazing home often people make these mistakes. In addition to maintaining professionalism, it’s important to be friendly with email. instead of starting your email with “STAFF:” a slight modification like “GOOD AFTERNOON TEAM:” makes a huge difference.
Also, emotion is nearly impossible to deliver with email because of the lack of tone and nonverbal communication. Still, we all sometimes are guilty or reading more into things than are there. Capital or bold letters can sometimes be taken as angry.
The best bet is to consider who will be receiving the message and before you hit send, review it! Then you can be sure you’re able to communicate in a professional, but friendly manner. And if you must deliver an emotional message, consider other communication options to ensure clarity and prevent hurt feelings.
